November 2023 Release Notes

191.3 - November 30, 2023

Enhanced

• Patient Billing: A new Organization Setting has been added that allows clients to record patient payments collected outside of AveaOffice as credit card or ACH payments. This is helpful for clients who use a different credit card processing solution.

191.2 - November 29, 2023

Enhanced

• Patients:  The Patients page has been updated to a new layout which includes more information such as Patient ID, DOB, Age, Gender, Phone, and Payer and the ability to quickly search for a patient.

• Adjustment Reasons: There is no longer a limit on the number of shortcode characters. You can also now use special characters like hyphens. 

Fixed

• Claim Payments (Summary) Report: Fixed an issue where claim numbers on the claim payment report were duplicated even when there was only one payment. 
• Payments: Fixed an issue where when the copay was recorded, the system displayed the following error "Payments and adjustments do not match billed amount."

191.1 - November 21, 2023

Enhanced

• Submit Claims: The Submit Claims tab in the Work Center has been updated to sort by created date upon page load.
• Treatment Episode > Insurance Billing > Summary: View a summary of the patient's claim history under the patient treatment episode.

190.2 - November 20, 2023

Enhanced

• Organization Admin > Configuration: The tabs within the Configuration section of Organization Admin have been reordered for ease of use. Additionally, the Settings tab has been renamed to Account Settings, and the Statements tab is now named Statement Template.
• Adjustment Reasons: A new tab has been added to the Configuration section of Organization Admin that allows you to create custom adjustment reasons for Patient Billing adjustments and associated shortcodes. 
• Reports: The Adjustment Reason and Short Code have been added to the Patient Billable and Patient Payments reports, allowing users to report on their own custom adjustment codes.
• Patient Billing: A new Patient Collection Status drop-down has been added to the Statement tab. Use this drop-down to manually assign a status to the patient.

Fixed

• Statements: Fixed an issue where patient statements split the Co-Ins dollar amount into two lines. 
• Attendance Calendar: Fixed an issue where Private Pay Service Rates generated an error when selected on the Attendance Calendar. 

• Claim Payments Report (Detail): Fixed an issue where the report returned no results when Display Claim State is set to All.

190.1 - November 13, 2023

Enhanced

• Work Claims: This tab has been updated to the new Avea look and feel!
• Claims: A new Date Type filter has been added to the Treatment Episode > Insurance Billing > Claims tab that allows users to filter their claims by Service Start Date or Service End Date and set a custom date range.
• System Note: A new system note has been added to claims when a correction is ignored by a user. “Claim correction [claim instance ID] was ignored by user [user]”.
• Patient Ledger: The Patient Balance in the Patient Responsibility Balance section on the Patient Ledger has been renamed to "Good Faith Estimate Balance". This field is calculated as Total Good Faith Balance minus Total Patient Payments Collected.

Fixed

• Corrections History: An entry in Correction History will always be created, even when a claim is resubmitted without changes.
• Claims > Payments: Fixed an issue where GRP/RC amount was listed as negative due to an update to PR-3 calculations.
• Claims: Fixed an issue where some claims were generated without control numbers. 

189.3 - November 2, 2023

Enhanced

• Create Correct Claims: The Select All and Select None toggle has been upgraded on this tab.
• Claim Payment Reports: Expected Amount has been added as a column to both the Summary and Detail versions of the Claim Payments Report at the Org and Managing Org levels. 
• Claim Status Reports: The Claim State drop-down has been updated to allow users to select more than one claim state at a time when running the report. 
• Claim Billing Reports: The Claim State drop-down has been updated to allow users to select more than one claim state at a time when running the report. 
• U/R Reports: The Authorization Status drop-down has been updated to allow users to select more than one status at a time when running the report. 
• Voided Claims: When a claim has a bill type suffix of 8 (institutional) or Medicaid resubmission code of 8 (professional) the context is displayed as “Void”. Note: This was previously displayed as "Correction".
• NDC Codes: New fields have been added to the Service Billing Profile to allow NDC codes to be billed on claims. For Institutional Claims, this will overwrite the service name in Box 43, with the format: N4[NDC Code][Unit Type Abbreviation][Number of Units]. For Professional Claims, this will come before the Service Description in Box 24, with the format: N4[NDC Code] [Unit Type] [Number of Units] [Service Description]. 
  • NDC Code toggle: Toggle on to reveal additional NDC code fields.
    • NDC Code: Enter the 11-digit text code.
    • NDC Unit Type: Select the units from the drop-down, options include grams, milliliters, milligrams, and units. 
    • NDC Units: Type in the number of units. 

Fixed

• Review Insurance Payments: Fixed an issue where EOBs were not appearing under the Review Insurance Payments tab for matching.