Rejection Message Help: Service Line Out Of Balance (Secondary Claim)

Rejection Message

Service line out of balance (secondary claim).

Definition

This rejection occurs when the service line adjustment(s) + paid amount does not add up to the service line charge.

Resolution

To resolve this rejection:

1. Navigate to Patient Treatment Episode > Insurance Billing > Payments.
   
2. Locate and select the payment.
3. Verify that the payment posting is posted by line item. 
4. Once the payment has been updated, select Resubmit in Links.
   
5. Select "No Changes".
   
6. Toggle Go to Submit Claims on Create and create the claim resubmission.
   
7. Submit.