Rejection Message: Possible Duplicate of a Previously Processed Claim

Rejection Message

Possible Duplicate of a Previously Processed Claim

Definition

This rejection occurs when Waystar determines that the claim submitted is a duplicate of a claim submitted within the last 24 months.

Resolution

To resolve this rejection - First, confirm that the claim was not previously submitted in the last 24 months by running a Claim Submission Report or by navigating to Patient Treatment Episode > Insurance Billing > Claims.

If the claim was not previously submitted, please contact Support for further assistance.