Rejection Message: Duplicate of a previously processed claim or service line

Rejection Message

Duplicate of a previously processed claim or service line.

Definition

This rejection occurs when the payer identifies that they have already received the same claim/service.

Resolution

In order to resolve this rejection, verify that the services have not been sent to the payer by navigating Patient Treatment Episode > Insurance Billing > Claims or by running a Claim Submission Report.

If the claim/services have not previously been submitted, please contact Support for further assistance.