Duplicate of a previously processed batch, claim or service line.
A claim, service line, or patient payments batch file -- of any format type -- will be rejected as a duplicate batch if it meets the following criteria:
- Every character in the file is exactly the same as in the original batch file, or
- A duplicate batch file is uploaded within 30 days of the original batch file.
Call or check with the payer to see if there is already a claim processing for the date of service and treatment. If not, please contact support and provide them with the details of the duplicate batch, file, claim, etc.
- Customer Support - (503) 867-8853, opt #2
- Or, within AveaOffice - click on the Contact Support link located in the lower-left corner of any AveaOffice web page.