Payment Plans

Payment Plans allow patients to pay their balance over time through scheduled payments. These plans provide flexibility for both the patient and the provider, including the ability to adjust, pause, or stop future payments as needed.

Creating a Payment Plan

Follow the steps below to create a new payment plan for a patient.

1. Go to the Patients section and find the patient's name; then click the Collect Payment quick link.
   
2. Under Payment Plans, select Create Payment Plan.
   
3. Select the facility where treatment was provided.
4. The system will initially set the outstanding balance as the total amount for the payment plan. However, you can update this amount by clicking Other Amount and entering your preferred total. 
   
5. The system will automatically set a start date two days from now. Clicking the calendar icon allows you to update this date.
   

6. Update the Frequency drop-down when desired. Available options include:

   

   • Every Other Week
   • Monthly
   • Every Other Month 

7. The system will calculate each payment amount based on either the number of payments selected or a fixed, predetermined total entered. 

   

   1. Number of Payments: The system will divide the balance entered in step #5 by the number of payments to determine the amount of each payment. e.g. $100/5 payments = $20 payments.
   2. Amount per Payment: The system divides the balance entered in step #5 by the amount of each payment to determine the number of payments needed to pay off the balance. e.g. $100 balance/$10 per payment  = 10 payments total. 
8. Click Auto apply to billables to apply each successful payment to the longest outstanding billable automatically. For more information on applying patient payments, click here.
   
9. Update the Payment Type drop-down to select the payment method. Available options include using a previously saved method or selecting New Card or New ACH to add a new one. For more information on adding payment information, click here.
   
10. Add any pertinent notes and click Create Payment Plan to complete the process.
    

Managing a Payment Plan

After creation, the payment plan is available under Collect Payment > Payment Plans. Select Details to review or update the plan.

Adjusting a Payment Plan

Use the sections below to update dates, adjust amounts, change the payment method, pause a plan, or cancel it.

Quick Reference Guide

This table provides a high-level overview of key payment plan actions and what each one does.

Action	What It Does	When to Use It
Update Dates	Changes when scheduled payments will process.	Use when a patient requests a new payment date.
Update Amounts	Changes the amount collected for individual or all remaining payments.	Use for financial changes or adjusted patient responsibilities.
Pause Plan	Temporarily stops all future payments.	Use when a patient needs a short-term hold.
Cancel Plan	Permanently stops all payments and removes remaining scheduled charges.	Use when a patient will no longer make payments through this plan.

• Select Change next to a scheduled date to update it. To automatically update all future dates, select Auto-adjust remaining scheduled dates and click Update to save the changes.

  

• Select Change under the payment amount to update an individual payment. To apply the update to all future scheduled payments, select Auto-adjust remaining payments and click Update to save the changes.

  

• Select Change Payment Method to choose from saved methods or to add a new one.

   

• Select Pause Payment Plan to stop payments temporarily. When ready to resume, select Un-Pause Payment Plan.

  

• Click Cancel Payment Plan to stop payments permanently. If the plan has successful payments, only the remaining scheduled dates are removed. If no payments were successful, the plan is removed entirely.

  

Payment Plan Statuses

The system checks payment plan transactions from the past seven days to verify that their status matches between the clearinghouse and the RCM. If a payment is later processed successfully after being declined, the plan status updates automatically.

Note: Payment plans using Cash/Check require manual notation for each payment.