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FAQ

Commonly asked questions about user accounts and supported systems.

  • Unable to Delete Treatment Episode
  • What steps should I take when, after calling a payer, they indicate they have not received my claim even though it shows a received or accepted by payer status?
  • How do I submit feedback?
  • How long does it take for an approved ACH check transaction to deposit into my bank account?
  • Where can I find information on support hours, service levels, response times, and services offered?
  • Submit a Support Ticket
  • Telehealth Billing Best Practices
  • What is a Supported or Non-Supported Workaround?
  • What happens to open claims when a practice is deactivated?
  • How To Get In Contact With RCM Support
  • How Do I Print A Claim Form?
  • Trouble Accessing AveaOffice
  • How do I reset my password?
  • How do I deactivate an organization or practice under my account?
  • Glossary
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