ADMISSION DATE IS MISSING OR INVALID. X12 INFO 2300-DTP03

Definition

ADMISSION DATE IS MISSING OR INVALID. X12 INFO 2300-DTP03 is an EDI (Electronic Data Interchange) error message.  EDI error messages are those where the data contained within the EDI file does not meet the EDI Industry Standards.  In this case, the admit date is either missing or invalid and the claim needs to be reviewed to determine what is incorrect and what action to take to resolve the error.

In AveaOffice

An AveaOffice User would see this error message within the "Processing Events" tab.  Here are the steps to navigate to the Processing Events tab:

From the AveaOffice search box, enter the claim number and click on the search button.  The processing events tab is actually a sub-tab of the Work Claim tab.

Or, navigate from the AveaOffice Main Menu by:

1. Click on Patients
2. Click on the blue patient name link to access the patient profile
3. Click on the blue Claims link
4. Scroll through the list of claims for the rejected claim, from here the Work Claim tab will launch
5. Click on the Processing Events tab

The processing events tab stores messages from the clearinghouse (Waystar) or payer.  This is the first place to look at when a claim is rejected.  The Response and Detail columns will give you the reason why the claim rejected.

For this article the rejection message will appear as follows:

"CLAIM HAS BEEN REJECTED AS UNPROCESSABLE.  MISSING OR INVALID INFORMATION WAS INCLUDED IN THE CLAIM.  ADMISSION DATE IS MISSING OR INVALID. X12 INFO 2300-DTP03"

How To Resolve:

1. Review the admit date and confirm its accuracy.  If the admit date does need to be changed, the corresponding field is available in the Admit/Discharge tab, navigation steps are:

1. From the AveaOffice Main Menu, click on Patients
2. Scroll through the patient list and click on the blue patient name link, this will launch the patient profile screen.
3. Click on the blue Intake link and the Admit/Discharge sub-tab will appear.
4. The Admit date is shown and can be changed by clicking the Edit button.
5. Then click Save.

2. If the admit date does not need to be corrected, a call to the payer is warranted to determine the next course of action.  Each payer may handle their correction claim differently, so it is a best practice to call the payer, let them know the admit date is correct and what needs to be done to have the claim pass their adjudication process. 

Sometimes the payer can resubmit the claim internally.  When this is the case, change the status of the claim from rejected to submitted within the Work Center>Insurance Claims>Submit Claims tab.

By changing the status of the claim, the claim is available to post the payment when it arrives.

Related Articles

Claim Form Rule - Change Bill Type Suffix to "1" for Admit Thru Discharge Dates

Claim Form Rule - Add or Remove Patient Admit Date

Daily Census Report - Admit Date Included

EDI File

Loop 2300, Segment DTP