Kipu RCM Online Training

Whether you're onboarding a new employee or a new client to the RCM, our online training program offers resources to manage and pace a self-guided training schedule.

This section is dedicated to guiding you through the RCM workflows by watching instructional videos on each process step, from Patient Entry to Payment Posting and Reporting. 

Most new users can complete the agenda in one day. As a new organization, we recommend following the prescribed sections below to complete a billing cycle. 

Don't forget! Our team is here to help you along the way. If you get stuck on a task, run into an issue, or want guidance on the best practice, please reach out to:

• [e-mail]
  Mon-Fri 8am-5pm EST by email or phone with any RCM questions. 
• [e-mail]
  Mon-Fri 8am-5pm EST by email or Smartsheet comment with any payer enrollment questions. 

RCM Courses

The following courses are available for the RCM. Click on the course name below to view the course and enroll. 

Course	Description	Audience	Duration	Timeline
Creating Patient Profiles and Billable Charges	Create patients and treatment episodes, enter utilization plans, record attendance, and submit claims.	Admissions/VOB Specialists, UR Specialists, and Billers	60 min	Week 1
Workflow and Claim Management	Learn how to use workflows and automation to manage authorizations, claim submissions, and follow-up, including claim rejections and corrections.	VOB Manager, UR Manager, Collections Specialist, Billing Manager	45 min	Week 2-3
Account Management and Configuration	Learn how to edit your account settings and manage users.	Admins	45 min	Week 2-3
Insurance Payment Management	Discover how to post ERAs, complete manual payment posting, and review insurance payments.	Payment Posters and Collections Specialists	20 min	Week 4
Reporting	Understand the reports available for revenue cycle management including accounting, billing, attendance, and utilization reports.	Reporting Users	45 min	Week 1-4