Claim Rejected Due to Data in an Inbound "Not Used" Field (2010AB-NM103). This EDI Segment/Element field corresponds to the Insurance Pay-To Address in AveaOffice.
When a claim is processed and this error message is generated, the cause is due to data found in a field* that is not used for the submitted electronic file format.
*The data contained in the field of the 2010AB Loop and NM1 Segment and 03 Element of the EDI Standard Versions 4010 or 5010 is in error.
To resolve this error, find the data which appears in the Insurance Pay-To tab in AveaOffice.
From the Main Menu, select Practice Admin.
- From the Configuration tab, click on the Insurance Pay-To sub-tab.
- Click on the icon of the most current Pay-To address (there may be a Scheduled Change Set that is the most current address).
- Remove the data that appears in the corresponding 2010AB Loop and NM1 Segment and 03 Element.
- Click the Save button
- Example of 2010AB Loop and NM1 Segment and 03 Element:
Snippit of EDI file with a correct 2010AB Loop and NM1 Segment and 03 Element
Snippit of EDI file with an incorrect 2010AB Loop and NM1 Segment and 03 Element