How do I submit feedback?

Summary

We want to hear from our users about how to make AveaOffice better and easier to use. That’s why we’ve launched a portal for you to submit your ideas. Here are a few benefits of utilizing the new feature:

  1. Submit your ideas directly to our product team—the ones responsible for deciding which new features we build in AveaOffice.

  2. Stay up-to-date on what we’re building now, and what’s up next.

  3. Your ideas can help influence and prioritize which features we build.

  4. Our product team may reach out to you for a sneak-peak at a feature you suggested, and ask you to provide feedback to make sure they’re solving your problem the right way.

  5. Your organization will have the opportunity to gain access to the feature before anyone else.

Instructions

To submit feedback, click the “Submit Feedback” button at the bottom of the left navigation bar. This can be done on any page of AveaOffice, which allows you to submit any idea you have in the moment.

Submit an idea

  1. To submit an idea, simply click the “+ Submit idea” button—or “+” on smaller screens.

  2. Next, we ask that you give us as much detail as you can about your idea and how it will benefit you (ex: patient experience, time savings, cost savings, etc.).

  3. Finally, tell us how important the idea is to you or your organization by selecting “Nice-to-have”, “Important”, or “Critical”.

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See what we’re building

Navigate around the roadmap to see what we’re working on by using the tabs across the top:

  1. Under Consideration - This tab lists all the features we’d like to build, but we may need additional research or more information from users like you.

  2. Planned - This tab lists all the features we are ready to build once we free up capacity on our engineering team.

  3. In Progress - This tab lists all the features our engineering team is currently building. You can usually expect these features to be available in a relatively short period of time.

  4. Launched - This tab lists all the features we’ve launched, broken out by quarter.

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Vote on features you find valuable

If you like a feature on the Under Consideration or Planned tabs, feel free to add your vote and let us know you’re interested in it. The more votes a feature receives from users, the more likely we are to prioritize building that feature over others.

  1. Click the feature on which you want to vote.

  2. Next, provide as much detail as you can about how the feature will benefit you (ex: patient experience, time savings, cost savings, etc.).

  3. Finally, tell us how important the idea is to you or your organization by selecting “Nice-to-have”, “Important”, or “Critical”.

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FAQ

Q: I submitted my idea, but I don’t see it on the roadmap.

A: New ideas get sent directly to our product team where they read through each one, determine if it is something that benefits all our users, and decide whether or not we should build it. Once the team decides the idea is something we want to build, it will be added to the roadmap in the “Under Consideration” section for other users to vote on.

Q: Once a feature is added to the roadmap, how long until I’ll see it in AveaOffice?

A: Our user-facing roadmap is short-term, meaning we only display features we intend to build over the next 3-6 months. However, we can’t promise any of these features will be built in that timeframe. There is always the chance that our product team may re-prioritize the roadmap or other features take longer to develop, which can push that timeline out further.

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