Submit a Support Ticket

Need help? Support Staff is available Monday through Friday from 8:00 am to 5:00 pm EST. There are a few ways to reach us during this time:

  1. Call us at 503-867-8853 option 2.
  2. Submit a ticket by logging into the Help Center and clicking the Submit a Ticket link in the header.
  3. Send an email directly to You’ll get an automatic response with a ticket number whenever an email is received. 

Submit a Ticket

  1. From AveaOffice, click on the Question Mark icon, then choose Help Center. mceclip0.png
  2. Click on the Sign In link. mceclip9.png
  3. Enter your Email address and Password to log in. If you don't have an account, please see the Create Help Center Account section below.
  4. Click on the Submit a Ticket link to create a new support request. mceclip6.png
  5. To view open or past requests, click on your name and choose Requests.mceclip7.png

Create a Help Center Account

If you don't already have an account, you can quickly create one to manage your support requests.

  1. From the Sign In page, click the Sign Up link.
  2. Enter your Full Name and Email Address associated with your AveaOffice account. Click Sign Up.
  3. Check your email for a Create Password email from Click the Create a Password link.mceclip3.png
  4. Enter your name and set your password following the system requirements. Then, click Set Password. 
  5. You'll be automatically logged into the system. 

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